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Founder & President, Integria Talent
I had toyed with the idea of growing beyond an independent consultant and having a team. I couldn’t seem to be creative about my own life and take this lofty goal and turn it into something tangible. Working with Norm unlocked so much in me. I was insecure about growing the business and couldn’t wrap my mind around what the growth could look like. Working together, listening to my vision of an ideal business structure and then mapping it out was life altering. In less than a year we grew our team to 5! Norm didn’t shove what he thought I should build but worked with my vision. He challenged me to think of things differently and he continues to hold me accountable. It’s been wild! Our revenues continue to increase and my team is absolutely fabulous. What’s more, I have a vision for them as well and how they in turn will build and lead their own teams. This is huge when it comes to engagement. While I continue to have moments of insecurity, I’m getting settled into my new role in Business Development. My team is empowered and independent and knows what they’re doing. We have honest discussions around the business and my role leading Business Development. I also have overcome (with Norm's help of course) my fear about hiring and building a team.
Vice-President & Owner, King City Northway Forwarding
Our organization experienced rapid growth in the last five years and went through “growing pains” in all departments. We struggled to keep up with day-to-day operations and we were constantly trying to keep our head above water. Norm was able to analyze the Ins-and-Outs of our business in a very systematic manner and presented us with a detailed plan on how to tackle each issue. After following his advice and making the necessary adjustments, our business operations and processes improved drastically, which allowed us to further grow and achieve our goals. We saw an overall increase in employee and customer satisfaction, as all the areas that were improved simultaneously helped everyone involved in the business. As a leader, Norm’s leadership coaching helped me better manage my day-to-day and allowed me to grow into a more complete leader.
"With the growth of our agency, we needed to review and revise our current Organizational Chart. The current management structure/framework was not meeting the demands of the work environment.
Norm provided exercises which allowed the management team to reflect and analyze our current work styles and environments. We identified gaps and strategies to improve on.
He is great to work with, he made each member of the team feel valued . He is personable , comfortable to talk to and really listens to your challenges . I believe we all felt empowered after each of our sessions!
It was a great experience."
- Darlene Armer, Executive Director at LARC
As part of a strategic planning for our startup, Norm helped us clarify our growth strategy and create a motivating strategic plan for our entire team. We were also able to benefit from tools to plan and monitor our company actions better, which improved our management discipline and our capacity to react and take faster decisions. Norm understood our distinctive culture well, never hesitated to challenge our practices and offered us simple and effective tools!
President & CEO, Intelligence Industrielle
Before working with Norm, we had many difficulties in being able to plan in the medium to long term. We weren't able to step back enough to build a game plan that would act as a guide for the next few years. We were able to change this in our work with Norm by analyzing our weaknesses in order to be able to address them as a priority, but above all by analyzing our strengths in order to focus our strategies on the successes of the past. We are now at a stage in the growth of our business where we can no longer lead by entrepreneurial "feeling" only. Having our strategic plan for the next few years helps guide all of our decisions and strategies.